- The Northend Wrench Inc.
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Only reason it isn't 5 stars is it took a month to get in!? |
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Great service, fast and timely! The guys were friendly helpful and informative. Only complaint is that the service is a tad on the expensive side. |
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Dave and Mark are always helpful and attentive to customers' needs. They work hard to make sure you are satisfied with the work performed on your vehicle. |
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Appreciate the friendliness of the staff and the very reasonable prices. Would have rated 5 stars except that I never received a definitive explanation of what was wrong with my car -- carbon buildup was suspected but not certain. I will say, though, that my car has been running fine since I brought it in and it was running very rough before taking it in. |
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Speed of getting back to me on the work/getting it done was over a week. Understand that this happens with 'busy' shops that do excellent work! |
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I love the quality and professionalism. However the shops prices are at, or above, a dealership estimate. |
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Very good experience. David takes time to explain things and genuinely seems to like cars. Mark is also helpful and takes whatever time is needed to answer questions and set up appointments. As a bonus, it is a good place to have a classic car worked on, and is close to home. It can be tough to find people willing and qualified to work on old cars. Heck, I may start bringing my Toyota in for service! I don't yet have enough experience with them to give a 5 star rating. But I will do business with them again. And I would recommend them to friends and neighbors. |
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Great people, great service. High marks for instilling confidence in what can be a confusing process. Thank you for the thorough and quality work. |
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Generally I have a very high opinion of the Northend Wrench. This visit was a bit frustrating due to a breakdown in communication - I had to coordinate a rental car. But it all worked out. |
Shop Comment Tony, don't forget we do have loaner cars available, just let us know! |
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This visit was not ideal, though not the fault of the guys at wrench. There were problems with part delivery that impacted the length of time my car was in the shop. I had figured on 2 days, not 4. However, the work done seems to be up to my usual, high expectations and I have trusted the guys with my cars for quite a few years now. I have not faith in Dave and company to tell me the truth about my car. He has saved me money and hassles in the past with advice that I trust and that, to me, is worth an occasional hiccup in anticipated repair timeframe. |
Shop Comment Thanks for patience Kelly. We are occasionally held up with parts delivery. |
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It took way too long to take care of car. Car was in shop over month and most of time it was not even worked on. WE kept being told next week and finally next week came along and the work got done. Almost 5 weeks. |
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Very Disappointing |
Shop Comment Good morning Michael. We are sorry you were disappointed with your recent service experience. We were just trying to offer you several options for your upcoming Corvette repairs. |